Those of you who are on our mailing list have been invited to participate in a few secret sales over the past few months. We started doing these as as way to offer some of our inventory that is not part of our regular stock but that we know our customers could use to create some awesome things. Because these items are very limited (often we have just one or two bags of rings available) they sell out in a flash leaving lots of folks in the dust, disappointed that everything is sold out before they have a chance to shop.
We want to keep offering these items, but we don’t want these sales to be a source of frustration for our customers.
One way we intend to improve these sales is by giving advanced notice of the date and time the sale will release to everyone on the mailing list about a week in advance. That way, people won’t miss out just because they didn’t check their email soon enough on the day of the sale. We started doing this with our Maillers’ Choice kits and it seems like it helped last time.
We would also like to open up the suggestion box to you all. What do you feel we could do to help keep these sales fun and fair and limit your frustration with the über-speedy sell-outs (other than creating an inventory cloning device, that is *wink*.) Take a moment to fill out the 1 question survey by following the link below. Thank you in advance for your thoughts!
I go through the same thing as Gwen, but I try to just take it in stride. Yeah, it definitely disappoints me when I find out that what I want is gone, but I like the “thrill of the hunt”.