My order hasn't arrived. What can you do to fix this?
More than 99% of our orders arrive quickly, with no problems. If you happen to be in the 1% that is delayed, we apologize.
When we ship your order, you will automatically receive a "your order has shipped" confirmation email from us. The time it takes for us to process orders varies and is listed under Order Processing Times on our Shipping Page. If you have not received the confirmation email from us, and it has been at least the number of days listed under Order Processing Times, please let us know.
If you received the shipping confirmation and have waited the maximum number of days to receive your package (see our Shipping page to determine this) and there is no updated tracking information, contact us. Blue Buddha is not responsible for orders that ship to an incorrect address due to inaccurate information provided by a customer.
Blue Buddha handles all missing packages on an individual basis, as there are many possible reasons to cause a package delay. We will work with you to find the best solution we can.